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CardNav Security

Customized Debit Card Control and Fraud Protection, All in One!

With CardNav, you get peace of mind and enhanced security when you protect your debit card against fraud and misuse, all in real time using your smartphone.

With CardNav from Co-Op Financial Services, you can:

  • Secure card usage by turning any card on or off in seconds

  • Control the type of purchases authorized and track spending

  • Approve specific merchants (gas, groceries, online)

  • Set specific dollar limits for transactions

  • Set the geographic location in which the card can be used

  • Authorize specific users

  • Real-time notifications to alert unauthorized usage

CardNav Frequently Asked Questions

Account Questions

Can the app be controlled from a desktop or laptop computer?

No, this is a mobile app and is controlled by a smartphone or tablet.

Will CardNav work outside of the U.S.?

Yes. So long as your mobile device works, the app will work, too.

How long can I leave a card "off"?

You can turn your cards off, leave them off as long as you want to, and only turn them back on when you want to perform transactions.

How many cards can each user set up?

There is no limit to the number of cards that you can set up, as long as the account is with a Credit Union offering CardNav.

I forgot my password, can you help me?

Resetting a forgotten password is quick and easy. Simply click the "Forgot Password" link from the login page and a new temproary security token will be sent over that allows you to set a new password.

What if I have my card turned off and a recurring utility bill wants to charge my card? Will that transaction be denied?

When the card is off, most card transactions are denied by CardNav and alerts are generated for attempted transactions. However, Auto-Pay transactions and credits (deposits, returns, and reversals) are exempt from this high-level control.

Should I also add my spouse's card to my CardNav app as well?

We recommend that each person downloads and registers their card to their own device. This allows for full control including location controls. If both cards are loaded onto one device and the "My Location" option is selected, the other cardholder may be declined.

Where do we go if we have any questions, concerns, or feedback?

There are several ways to reach BOFCU for assistance. Owner Service representatives can be reached during regular business hours at 856-692-4000, or through our Contact Us website link. You can also visit either branch office during regular business hours. For hours and locations, please click here.